Cookie Policy for AI Chatbot Widget

Last updated: August 19, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

2. How We Use Cookies

We use cookies for several purposes to make our AI Chatbot Widget service more effective and user-friendly:

  • Essential Cookies: Required for basic website functionality
  • Authentication Cookies: Keep you logged in during your session
  • Preference Cookies: Remember your settings and choices
  • Analytics Cookies: Help us understand how our service is used
  • Chat Session Cookies: Maintain your chatbot conversation state

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as:

  • Setting your privacy preferences
  • Logging in to your account
  • Maintaining your chat session
  • Processing your chatbot interactions

3.2 Performance and Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

3.3 Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

3.4 Chat Session Cookies

These cookies are specifically used to maintain your chatbot conversation state and preferences:

  • Remember your chat history during the session
  • Store your user preferences and settings
  • Maintain your login status
  • Remember your notification sound preferences

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use these services to:

  • Analytics: Understand website usage and improve performance
  • Security: Protect against fraud and ensure service security
  • Functionality: Provide enhanced features and integrations

5. Cookie Management

You have several options for managing cookies:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can:

  • View what cookies are stored on your device
  • Delete cookies individually or all at once
  • Block cookies from specific websites
  • Set your browser to ask for permission before setting cookies

5.2 Our Cookie Consent

When you first visit our website, you'll see a cookie consent banner that allows you to:

  • Accept all cookies
  • Accept only essential cookies
  • Customize your cookie preferences
  • Learn more about our cookie usage

5.3 Specific Cookie Controls

For specific types of cookies, you can:

  • Analytics Cookies: Opt out through our privacy settings
  • Marketing Cookies: Control through your account preferences
  • Third-Party Cookies: Manage through your browser settings

6. Impact of Disabling Cookies

If you choose to disable certain cookies, please be aware that:

  • Some website features may not work properly
  • Your chat sessions may not be saved
  • You may need to re-enter information more frequently
  • Some personalized content may not be available
  • Website performance may be affected

7. Cookie Duration

Cookies on our website have different lifespans:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period
  • Authentication Cookies: Valid for your login session
  • Preference Cookies: May last up to 1 year

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Manage Your Cookie Preferences

You can update your cookie preferences at any time through your account settings or by contacting our support team.

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