Privacy Policy for AI Chatbot Widget

Last updated: August 19, 2025

1. Information We Collect

When you use our AI Chatbot Widget service, we may collect the following information:

  • Account Information: Name, email address, and session data when you register or log in
  • Chat Data: Messages, conversations, and interactions with our AI chatbot
  • Usage Data: How you interact with our service, including timestamps and session duration
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To provide and maintain our AI chatbot service
  • Communication: To respond to your inquiries and provide customer support
  • Improvement: To analyze usage patterns and improve our service quality
  • Security: To protect against fraud and ensure service security
  • Compliance: To comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our service
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly consent to such sharing

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls limit who can access your data
  • Regular Audits: We regularly review and update our security practices
  • Incident Response: We have procedures in place to respond to security incidents

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain data processing activities

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for basic service functionality
  • Analytics Cookies: Help us understand how our service is used
  • Preference Cookies: Remember your settings and preferences
  • Session Cookies: Maintain your login session and chat state

7. Data Retention

We retain your personal information only as long as necessary:

  • Account Data: Retained while your account is active
  • Chat Data: Retained for service improvement and support
  • Log Data: Retained for security and compliance purposes
  • Deletion: Data is securely deleted when no longer needed

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

← Back to Home